We are a family-owned and operated company that believes that intentional time with those we care about is some of the most precious time in the world.  Because of this belief, we seek to serve other families in our region by providing a convenient route back around the dinner table together.  Our food is designed to capture the same delicious taste and quality of a homemade meal without the hours of prep and cleanup, making it easier for busy families like ours to gather together, share great food and life, and love making memories.

We are located at 3428 Fort Henry Drive in Kingsport, Tennessee.  However, while we may call Kingsport home, we happily serve well beyond the city limits, offering home delivery to people in the greater Tri-Cities region each Friday!

We sure do!  We are proud to offer many of our most popular items as catering options, along with so much more.  Whether you are looking for food for your next house party, need to cater an office meeting, or have a wedding on the horizon, we would love to help make your vision a reality.  

All orders are placed through our online ordering system right here on our website.  Each week, the menu is updated to include the options available for the coming week, so all you have to do is pick your favorites, add them to your cart, and checkout!  In no time at all, we will have your food ready to be picked up or delivered to your doorstep!

Our online checkout is designed to make it safe and effortless for you to pay for your food with a credit or debit card, and we accept most major cards to ensure everyone has access!  Prefer to pay upon delivery?  Not a problem! We also accept checks when we drop your food off or when you come in to pick it up.  Just make it out to "Good Batch Mama" for the total balance of your order, and your delivery driver will take it from you and ferry it safely back to our shop.

Nope!  We have some customers who stock up for a whole month at once and others who prefer to shop for just their favorite items, and we are happy to serve you either way.  As long as you are within our service area, we will make sure you get your food!

We deliver to the Tri-Cities region every Friday!  Our weekly order cutoff is Monday at midnight, and all orders that come in before that time can be delivered on Friday of the same week.  You can also pick up at our location on Thursday from 4 PM to 6 PM or Friday from 8 AM to 6 PM.  However, our store is always open online, so if you miss the Monday evening cutoff, you can still place an order for delivery the next Friday or pick up the following Thursday/Friday!

Yes, you can!  We always have a few things in stock that we are happy to sell you if you drop in to say hello.  However, we cannot guarantee that we will have what you are looking for, so you will have to come in and see what is available to pick up (or you can call ahead to check)!  Our hours for walk-in purchases are Monday to Wednesday, 8 AM to 4 PM, and Thursday to Friday from 8 AM to 6 PM.

Absolutely!  You can purchase a gift card for whoever is on your mind in our online store.  Increments are customizable, so no matter the need, we can facilitate your gift.  Once you have completed the purchase, you will receive an email containing your unique code that can be sent to your intended recipient.

Important Note: As you check out with your gift card, our website will still ask you to select a pickup or delivery date/time.  It does this because it still thinks you are buying a physical product from us.  However, once you have checked out and paid for your order, you will get an email containing the code immediately, so it doesn't matter what choice you make for the delivery/pickup prompt.  If you have completed your order and paid but do not see your gift certificate email arrive, check your "Junk" or "Spam" email folder. 

You sure can!  This is actually one of our favorite uses for our meals.  If you have someone you would like to send some food to, simply put their name, address, and contact information into the "Delivery Address" section, and we will deliver it directly to them.  Just make sure you pick a time that works for them so they will be home to receive their food!

We offer almost every meal in two sizes to help accommodate the different needs of our customers and their families.  Our small size feeds 2 to 3 people, and our regular size will feed 4 to 6 people.  So, no matter how many mouths you have to feed (in addition to your own, of course), we have a choice for you!

For some items, such as our crab cakes or burritos, we use a standard count to determine the sizes.  In such cases, details for the portion sizes of an item are included in the descriptions on their product pages.  Currently, we do not offer an individual portion size.

Yes, it does!  We try to make sure we add new options to the menu as often as possible, so you can typically expect to see a few things coming and going every week or two, with a bigger change (such as a brand new meal) happening about once every four to six weeks.  Our menu will turn over on Tuesday morning following the completion of the most recent order cycle (which ends at midnight on Monday), so be sure to check back for a new item or the return of an old favorite!

Most of our items are delivered frozen, though there are a few exceptions.  Our baked goods are typically delivered fresh instead of frozen, and some of our refrigerated salads come cold but not frozen.  Many of our items have identifying icons on their product pages indicating whether they are delivered fresh, frozen, or refrigerated.

Great question!  There is no single, standard answer to how long our items need to cook, as cook times vary for each dish.  However, every meal ordered from Good Batch Mama has a convenient label on the packaging that includes easy-to-understand cooking instructions, including the estimated cook time needed and guidance on how to tell when your food is ready.  For an example of one such label, head over to our "Frozen Meals" page.

Our goal is always to accommodate our customers whenever possible, so we will do our best to fulfill any special requests!  However, we do handle these on a case-by-case basis, so there are some requests we may not be able to take care of and others that may result in an increased price for the altered item.  If there is a change you have in mind, just let us know, and we will see what we can do!

We take the needs of our customers very seriously and will work to meet yours if we can!  All of our staff has been trained in proper food handling procedures to best avoid cross-contamination, and we also have an ingredients list for every meal available upon request.  However, while we do our best to avoid allergen cross-contamination, we do process peanuts, tree nuts, wheat, gluten, soy, dairy, egg, shellfish, and other common allergens in our facilities, so we cannot assume liability for any adverse reactions to food prepared or delivered by Good Batch Mama.

Serving our customers delicious food that sparks joy is our utmost priority, and if you are not satisfied with your food for any reason, please let us know.  We will work with you to make sure we make it right!

We deliver to the greater Tri-Cities region, including Kingsport, Bristol, Johnson City, and some of the areas in between.  If you are not sure about home delivery, we encourage you to reach out and ask!  We can also deliver to workplaces as they allow, so if your home is beyond our delivery range, but work is in town, we can make that work too.  In the event we cannot find a place to deliver your food, you are always welcome to come pick it up from us as well!

You sure can!  We offer pickup at our location at 3428 Fort Henry Drive in Kingsport each week on Thursday from 4 PM to 6 PM, on Friday from 8:00 AM to 6:00 PM, and by appointment on other days.  Stop in, say hello, and leave with some great food - we would love to see you!  

When you check out in our online store, you will be given the choice of a few time slots to pick from to confirm your availability on the Friday of your delivery.  Once you have completed your order, we will take this information, add you to our delivery route, and text you a 30-minute window within which we plan to deliver.  Every now and then, we will run a little early or late, as traffic and weather dictate, but we will do our best to arrive with your food during that gap!  

For the best use of this delivery process, make sure you use a cell phone number at checkout!  

Important Note:

By providing us with a phone number and completing your purchase with us, you agree to be contacted via a call and/or text, primarily to communicate delivery details and confirm drop-offs.  Don't worry; we don't text marketing or spam to you.  We do our best to limit our texted communications to important questions and delivery information.

We get this question a lot!  Because we work with you to schedule your delivery in a time window that you pick, we ask that someone be home to receive your food.  However, we understand that life happens, so if you have to run out and give us permission to drop your food at your door (or in some other specified location, such as a freezer in a garage), we will do so!  Just make sure to let us know you are agreeable to a blind drop, or we will take your food back to our shop, and you will have to come pick it up.

We always strive to put you and your needs first, so to provide you with the highest quality food possible, we make all items to order each week.  Because of this, we cannot accept late orders for Friday delivery.  However, we do keep a small number of our best sellers in stock at our shop in Kingsport, so if you find yourself in a bind and want to pick up one of your favorites, you are always welcome to stop by and see what we have available!

Unless you plan to enjoy one of your meals that evening or the following day, we encourage everyone to put their food back into the freezer until the day you prepare it for dinner.  When you are ready to thaw and cook your meal, simply move it to the refrigerator in the morning, and you should be good to go by that evening!

If you receive an item that is refrigerated or fresh, please reach out before storing it in the freezer, as there may be a quality concern preventing it from freezing well.  Some of our baked goods can be stored frozen, too, but this is also case-by-case and will need to be confirmed with us.  If you have any questions at all, please don't hesitate to reach out!

We work with every client to personalize your menu to be a unique reflection of you or your event, offering a truly customizable experience to all potential clients.  However, this means our pricing is specific to each job, so it is hard for us to answer this question with a simple, one-size-fits-all answer.  Once we find a starting point, menu theme, or personality you would like to build around, we will put together your custom quote and get to work making your vision a reality!  We keep you in the loop every step of the way, so if you have any questions or concerns (about the food, price, or otherwise), we are happy to help and will work with you to find an arrangement that is great for everyone.

We have catered events of all shapes and sizes, including small house parties, large weddings, company-wide corporate events, and virtually everything in between.  So, if you are looking for some great food for any event, odds are we can make it happen if you give us a call!

In many cases, the answer to this question is, "Yes!"  In some extreme cases, we may not be the best fit, but for most common requests (non-celiac gluten-free, vegetarian, etc.), we are happy to facilitate food that fits these needs. 

Important note:  We do process peanuts, tree nuts, wheat, gluten, soy, dairy, egg, shellfish, and other common allergens in our facilities, so we cannot assume liability for any adverse reactions to food prepared or delivered by Good Batch Mama.

We make some really awesome desserts, but we do not make traditional wedding cakes or cupcakes (though we do have some good recommendations if that is what you are looking for).  However, if you want to go a less traditional path, we are happy to help satisfy every sweet tooth in attendance!

Currently, we cannot offer bartending services because we don't have the licensing and permits required to serve alcohol at events.  However, if you have someone else handling this part of your day, we can easily work around them, and we are happy to pass along a favorite recommendation!

We sure do!  We've got great people who love serving as much as we do.  The size of our team will match the needs of your event so that every detail is taken care of.  Our goal is always to ensure that the food for your event is effortless, allowing you to freely enjoy the day!

We are also happy to explore different service levels pending your needs for the day.  While a full-service buffet is our most common service level, we are happy to explore other options, including plated or family-style presentations.

Dates get booked up quickly each year, so sooner is always better, especially for big events.  However, we are always happy to help if we are available!  We have booked some weddings that are weeks away and others that are much further out, so we encourage everyone to give us a call, no matter what stage you are in.

We try to be as flexible with clients as possible because we understand that even the best-laid plans are subject to the uncertainty of life.  Our contracts do have a cancellation policy outlined in them that increases as your date approaches, but these policies are not in full effect until a set amount of time before your event.  In the event of a requested date change, we will do everything we can to adjust with you, though we cannot guarantee our availability.