Frequently Asked Questions

General Information

What is Good Batch Mama?

We are a family owned and operated company that believes that intentional time with those we care about is some of the most precious time in the world.  Because of this belief, we seek to serve other families in our region by providing a convenient route back around the dinner table together.  Our food is designed to capture the same delicious taste and quality of a homemade meal without the hours of prep and cleanup, making it easier for busy families like ours to gather together, share great food and life, and love making memories.

Where are you located?

We are located at 3428 Fort Henry Drive in Kingsport, Tennessee.  However, while we may call Kingsport home, we happily serve well beyond the city limits, offering home delivery to people in the greater Tri-Cities region each Friday!

Do you cater events and weddings?

We sure do!  We are proud to offer many of our most popular items as catering options, along with so much more.  Whether you are looking for food for your next house party, need to cater an office meeting, or have a wedding on the horizon, we would love to help make your vision a reality.  

Ordering

How do I place an order?

All orders are placed through our online ordering system right here on our website.  Each week, the menu is updated to include the options available for the coming week, so all you have to do is pick your favorites, add them to your cart, and checkout!  In no time at all, we will have your food ready to be picked up or delivered to your doorstep!

How do I pay for my order?

Our online checkout is designed to make it safe and effortless for you to pay for your food with a credit or debit card, and we accept most major cards to make sure everyone has access!  Prefer to pay with upon delivery?  Not a problem! We also accept checks when we drop your food off or you come in to pick it up.

Is there a minimum or maximum order amount?

Nope!  We have some customers who stock up for a whole month at once, and others who prefer to shop for just their favorite items, and we are happy to serve you either way.  As long as you are within our service area, we will make sure you get your food!

What are your delivery days/ordering cutoff times?

We deliver to the Tri-Cities region every Friday!  Our order cutoff each week is Monday at midnight, and all orders that come in before that time can be delivered or picked up on Friday.  However, our store is always open online, so if you miss the Monday evening cutoff, you can still place an order for delivery or pickup the next Friday!

Can I walk in and buy some food without ordering ahead?

Yes, you can!  We always have a few things in stock that we are happy to sell you if you drop in to say hello.  However, we cannot guarantee that we will have what you are looking for, so you will have to come in and see what is available to pick up (or you can call ahead to check)!  Our hours for walk-in purchases are Monday to Thursday, 9 AM to 4 PM, and Friday from 8 AM to 4 PM.

Do you sell gift cards?

Absolutely!  You can purchase a gift card for whoever is on your mind in our online store.  Increments are customizable, so no matter the need, we will be able to facilitate your gift.  Once you have completed the purchase, you will get an email containing your unique code that can then be sent to your intended recipient.

Can I order food for a friend?

You sure can!  This is actually one of our favorite uses of our services.  If you have someone you would like to send some food to, simply put their name, address, and contact information into the "Delivery Address" section and we will deliver it directly to them.  Just make sure you pick a time that works for them so they will be home to receive their food!

Frozen Meals

How many people does a meal feed?

We offer almost every meal in two sizes to accommodate the different needs of our customers.  Our small size feeds 2 to 3 people, and our regular size will feed 4 to 6 people.  

Does the menu ever change?

Yes it does!  We try to make sure we add new options to the menu as often as we can, so you can typically expect to see a couple of things coming and going every week or two, with a bigger change happening about once every four to six weeks.  Our menu will turn over on Tuesday morning following the completion of the most recent order cycle (which ends at midnight on Monday), so be sure to check back for a new item or the return of an old favorite!

Is all of your food delivered frozen?

Most of the our items are delivered frozen, though there are a few exceptions.  Our baked goods, which make an appearance on the menu from time to time, are typically delivered fresh instead of frozen!

How long does my food need to cook?

Great question!  There is not a single, standard answer to how long a our items need to cook, as cook times vary for each dish.  However, every meal ordered from Good Batch Mama has a convenient label on the packaging that includes easy to understand cooking instructions, including the estimated cook-time needed and guidance on how to tell when your food is ready.

I'm allergic to ______, how can I be sure my food is safe?

We take the needs of our customers very seriously and will work to meet yours if we can!  All of our staff has been trained in proper food handling procedures to best avoid cross-contamination, and we also have an ingredients list for every meal available upon request.  However, while we do our best to avoid allergen cross-contamination, we do process peanuts, tree nuts, wheat, gluten, soy, dairy, egg, shellfish, and other common allergens in our facilities, so we cannot assume liability for any adverse reactions to food prepared or delivered by Good Batch Mama.

Can I request changes/substitutions to my food?

Our goal is always to accommodate our customers whenever we can, so we will do our best to fulfill any special requests!  However, we do handle these on a case by case basis, so there are some requests we may not be able to take care of and others that may result in an increased price for the altered item.  If there is change you have in mind, just let us know and we will see what we can do!

What if I am not satisfied with my food?

Serving our customers delicious food that sparks joy is our utmost priority, and if you were not satisfied with your food for any reason, please let us know.  We will work with you to make sure we make it right!

Delivery

What is your delivery service area?

We delivery to the greater Tri-Cities region, including Kingsport, Bristol, Johnson City, and the some of the areas in between.  If you are not sure about home delivery, we encourage you to reach out and ask!  We can also deliver to workplaces as they allow, so if home is beyond our delivery range but work is in town, we can make that work too.  In the event we cannot find a place to deliver your food, you are always welcome to come pick it up from us as well!

Can I pick up my meals?

You sure can!  We offer pickup at our location at 3428 Fort Henry Drive in Kingsport on Friday of each week from 8:00 AM to 4:00 PM and by appointment on other days .  Stop in, say hello, and leave with some great food - we would love to see you!  

What time can I expect my meals?

When you check out in our online store, you will be given the choice of a few time slots to pick from to confirm your availability on the Friday of your delivery.  Once you have completed your order, we will take this information, add you to our delivery route, and text you a 30 minute window that we are planning to deliver to you in.  Every now and then we will arrive a little early or late, as traffic and weather dictate, but we will do our best to arrive with your food during that gap!  


For best use of this delivery feature, make sure you use a cell phone number at checkout!

Do I need to be home to receive my meals?

We get this question a lot!  Because we try to work with you to schedule your delivery in a time window that you pick, we ask that someone be home to receive your food.  However, we understand that life happens, so if you have to run out and you give us permission to drop your food at your door (or in some other specified location, such as a freezer in a garage), we will do so!  Just make sure to let us know you are agreeable to a blind drop, or we will take your food back to our shop and you will have to come pick it up.

What if I miss the cutoff time for the next delivery date?  Can you still squeeze me in?

We always strive to put you and your needs first, but in order to do that and provide you with the highest quality food possible, we make all items to order each week.  Because of this, we are not able to accept late orders for Friday delivery.  However, we do keep a small number of our best sellers in stock at our shop in Kingsport, so if you find yourself in a bind and want to pick up one of your favorites, you are always welcome to stop by and see what we have available!

Do I need to tip my delivery driver?

Tips are certainly not required, but our drivers do appreciate them when they come along!  We make sure they are paid for their time and effort without tipping though, so don't feel like you have to tip to cover their pay like at a restaurant.  Anything you choose to give belongs to them and is "icing on the cake!"

Should my food go directly into the freezer?

Unless you are planning to enjoy one of your meals that evening or the following day, we encourage everyone to put their food back into the freezer until the day you are planning to prepare it for dinner.  When you are ready to thaw and cook your meal, simply move it to the refrigerator in the morning and you should be good to go by that evening!

Catering

How much does your catering cost?  

We work with every client to personalize your menu to be a unique reflection of you or your event, offering a truly customizable experience to everyone.  However, this means our pricing is specific to each job, so it is hard for us to answer this question with a simple, one-size-fits-all answer.  Once we find a starting point, menu theme, or personality you would like to build around, we will put together your custom quote and will get to work making your vision a reality!  We keep you in the loop every step of the way, so if you have any questions or concerns (about the food, price, or otherwise), we are happy to help and will work with you to find an arrangement that is great for everyone.

What size events do you cater?

We have catered events of all shapes and sizes, including small house parties, large weddings, company wide corporate events, and virtually everything in between.  So, if you are looking for some great food for any event, odds are we can make it happen if you give us a call!

Can you accommodate dietary needs/special requests?

In many cases, the answer to this question is, "Yes!"  There are some extreme cases where we may not be the best fit, but for most common requests (non-celiac gluten free, vegetarian, etc.), we are happy to facilitate food that fits these needs. 


Important note:  We do process peanuts, tree nuts, wheat, gluten, soy, dairy, egg, shellfish, and other common allergens in our facilities, so we cannot assume liability for any adverse reactions to food prepared or delivered by Good Batch Mama.

Do you make desserts as well?

We do make some really awesome desserts, but we do not make traditional wedding cakes or cupcakes (though we do have some good recommendations, if that is what you are looking for).  However, if you are looking to go a less traditional path, we are happy to help satisfy every sweet tooth in attendance!

Can you serve alcohol at my event?

Unfortunately, we do not currently have the licensing and permits required to serve alcohol at events.  However, if you have someone else handling this part of your day, we can easily work around them!

Do you have staff to serve big events?

We sure do!  We've got great people who love serving as much as we do.  The size of our team will match the needs of your event so that every detail is taken care of.  Our goal is always to make sure that the food for your event is effortless, allowing you to freely enjoy the day!

How far in advance should I reach out?

Dates get booked up quickly each year, so sooner is always better, especially for big events.  However, we are always happy to help if we are available!  We have booked some weddings that are weeks away and others that are much further out, so we encourage everyone to give us a call, no matter what stage you are in.

What is you cancellation policy?

We try to be as flexible with clients as we can, because we understand that even the best laid plans are subject to the uncertainty of life.  Our contracts do have a cancellation policy that requires costs equal to a certain percentage of the total job be paid upon cancellation, but these policies are not in effect until a set amount of time before your event.  In the event of a requested date change, we will do everything we can to adjust with you, though we do not make any guarantees about our availability.